Privacy notice
- This website uses no cookies, no tracking, no analytics and no adverts.
- We only receive personal information when you choose to contact us — by phone, email or, when we add it, WhatsApp.
- We use it only to answer you. We never sell it, and we never send marketing unless you ask us to.
Who we are
BestFoods, 249 Northolt Road, South Harrow, HA2 8HR, is run by Annaluxmy Ltd, a company registered in England and Wales (company number 07700626). Annaluxmy Ltd is the “controller” of the personal information described in this notice.
Registered office: 249 Northolt Road, South Harrow, HA2 8HR.
To contact us about your information: email admin@annaluxmy.com, call 020 8423 9933, or ask at the shop.
When you visit this website
Our website is hosted by Cloudflare. Like any web host, Cloudflare’s servers receive your device’s IP address and basic technical details — such as your browser type, the page you asked for and the time — so they can deliver the page and protect the site from attacks. We do not use this to identify you, and Cloudflare keeps these records only for a short period, under its own privacy policy.
Our fonts and images are served from our own site, so visiting does not send your details to Google or any other third party. If you tap a link to Google Maps or Google reviews, you leave our site and Google’s privacy policy applies.
When you message us on WhatsApp
We plan to add WhatsApp shortly. When we do, this is how it works:
- What we see: your name and number as shown in WhatsApp, and the messages and photos you send.
- Why: to answer your question — for example, whether we have something in stock.
- Legal basis: our legitimate interest in replying to enquiries you start.
- Who sees it: our shop team, using the BestFoods WhatsApp Business account on shop devices and a small number of linked devices used by our managers.
- WhatsApp itself: the service is run by WhatsApp (part of Meta). Messages are end-to-end encrypted, and WhatsApp’s own privacy policy covers the information it handles.
- How long: we delete chats 6 months after the last message, unless we need them to deal with a complaint.
- We will not add you to any marketing list, and we will not message you unless you have messaged us first.
When you phone us
If you call the shop, we use your number only to answer or return your call.
When you email us
- What: your name, email address and message.
- Why: to read your suggestion or question and reply.
- Legal basis: our legitimate interest in replying to you.
- How: your email arrives in our mailbox at admin@annaluxmy.com, which is provided by Google.
- How long: we delete these messages 12 months after we last reply.
Reviews
Reviews you leave on Google are published and controlled by Google. We may reply publicly to your review.
Who we share information with
Only the providers that run these services for us: Cloudflare (website hosting), WhatsApp/Meta (messaging) and Google (email). We do not sell your information or share it for marketing. We would disclose information only if the law requires it — for example, a lawful request from the police.
Information processed outside the UK
These providers may process information outside the UK, including in the United States. Those transfers are protected by the UK–US “data bridge” (the UK Extension to the EU–US Data Privacy Framework) or by contract terms approved for UK transfers.
Your rights
You can ask us to give you a copy of the information we hold about you, correct it, delete it, or limit or object to how we use it. Email admin@annaluxmy.com or ask at the shop. There is normally no charge, and we will reply within one month.
Complaints
Please tell us first and we will try to put things right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, or call 0303 123 1113.
In the shop
This notice covers our website and the ways you contact us. If you have a question about CCTV in the shop, ask at the till or email us.
Changes to this notice
If anything changes, we will update this page and the date at the top.